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What We Do

Automation & Digital Transformation

Delivering The Future of Work, Today

For almost twenty years, MSI has been an innovative leader helping industry and government clients successfully strategize, deploy, and scale digital transformation initiatives.

MSI Services

Automation Services
  • Workflow Automation

  • Robotic Process Automation (RPA)

  • Intelligent Automation (IA)

  • Artificial Intelligence (AI)

  • Business Process Management (BPM)

Center of Excellence (COE)
  • Operational Assessment

  • Operating Model Design

  • Implementation Support

MSI Workshops

Digital Transformation Workshops
  • Automation Program Strategy Workshops

  • Program Capability Development Workshops

  • Process Intervention Workshops

  • Employee Skills Development Workshops


Nick Surkamp
Vice President, Digital Transformation

Nick Surkamp, Vice PResident of Digital Transformation, is an effective change agent with deep expertise in robotic process automation, artificial intelligence, and intelligent automation.  He has experience guiding automation programs from pilot to high-performing automation factory, with a specific focus on IT policy, technology and vendor selection, and program design and optimization.

Nick leads MSI’s work supporting the General Services Administration's RPA Program and the Federal RPA Community of Practice.  Nick was a lead author of the recent Federal RPA Program Handbook (available at link) and he frequently consults and mentors emerging Federal RPA Programs..  

With an ardent passion that can flirt with becoming annoying, Nick is committed to helping Federal Automation Programs leverage technology smartly.  This means the right technology applied to the right use cases.  It also means applying MSI’s lean methodologies to ensure all automation tools are applied to optimized processes.  Bill Gates’ famous maxim still holds - “Automation applied to an inefficient operation will magnify the inefficiency.”   

Process Automation

Choosing your approach to RPA Governance is a key decision. Take our RPA Governance Quiz to see which Governance model is best for you. 




Begin learning about RPA Governance Models. 

MSI's Helpful Bots

Our helpful bots are here to demonstrate the power of RPA and do some good. Try one out below and be sure to join our mailing list to see when we publish new bots.



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Client Successes

300,000 Hours

annualized hours of workload saved

Designed and Provide Program Support to a Federal Automation Program operating at scale across a Cabinet Agency.

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